Not all properties have an internal wall box. i opted for the self install, however on inspection we - 5180915. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Back a step. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Or you may be quicker than average! You won’t be involved the whole time. The top “capped” one is marked FM & has been disused since cable went digital. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. There is another virgin media wall box but it only has what looks like an old DSL/phone line. on 23-12-2022 10:31. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. We would like to show you a description here but the site won’t allow us. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. Re: I need a Virgin Media Wall Socket. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Re: No virgin media wall socket. If you look into the back of your Hub, you'll see a port. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Tudor. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Don’t worry that it is not a threaded plug. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. on 03-08-2020 18:05. Get the Hub ready by connecting the wires. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Or wait here a day or two for a VM Mod to pick this up. We appreciate you reaching out to us on here. Re: No wall socket. Hi. I don't have virgin media wall socket in QuickStart, set up and connections 12 minutes ago; Anyone else's internet intermittent? in Networking and WiFi an hour ago; Jitter and packet loss every day for the last few months in Networking and WiFi yesterday; Two accounts set up in my name and billed twice for broadband. My router does now provide internet but the light is always yellow and it. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I need to arrange for an engineer. --. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Follow the instructions on screen to finish your setup. We have tried plugging it into the only box we found it would fit but no luck. If it is a loose cable only, you will need one of these to connect the Quickstart cable. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. I need an engineer. QuickStart, set up and connections. Options. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. If it’s damaged, it could. I don't work for Virgin Media. But what I can't figure out based on the research so. Well I can't seem to find anything like that and the closest thing I can find is a. I have signed up as a new user for Virgin Fibre. Tudor. Went outside and there appears to be nothing on the other side (maybe removed). The second two black cables are from a satellite dish, used by. Explain what needs to be done and book an engineer visit. Only an aerial cable (pictured below) connected to a box outside my flat. to be phone lines. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. on 31-12-2021 10:47. Virgin Media don’t do any Fibre connections to inside the house. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. A master socket is the main socket for the phone line in your home, not an extension socket. I can only find the TV socket. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Sorry man. Options. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. The first thing is to start making alternative arrangements for your internet connectivity. We would like to show you a description here but the site won’t allow us. I'm very sorry to hear about the non wall socket. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Tudor. I have 2 Virgin Media wall sockets. We can certainly look to get an engineer booked in for you. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. My Virgin Media App. Need a Virgin Media Wall Socket Go to solution. So, if you see that replacing a broken wall socket is quite expensive for you, the best thing you can do is to use another wall socket in the house. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. I think there’s something missing to the Virgin Media wall socket in my flat. Hey Juanr, thank you for. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. 20-amp duplex plugs are similar in appearance to the 15-amp duplex plugs, with one main difference: 20-amp duplex plugs have a small horizontal slot alongside one of the vertical slots. I’m a new Virgin customer, and the previous occupants used a different provider. Yes, we will be able to fit another socket for you. Also there will be an external, often brown, omnibox. Second, you'll likely need a manned installation for your VM services. Sign in . If possible, I would like to get rid of this rather ugly white. We would like to show you a description here but the site won’t allow us. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. charleykate10. We would like to show you a description here but the site won’t allow us. We'd love to assist with this, I will send you a PM here soon so we can look into what's. ^Martin. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. So yes, following many takeovers, this is now your Virgin Media connection. Call the Pre-installation and delivery team on 0800 052 1734. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. @umerarifkhan11 wrote:. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFlashing red is normally telephony fault or no signal. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. VM don't use fibre inside the property. I don't see a Virgin Media Wall Socket anywhere in. One of them was Telewest. . It probably goes into another room in the house. Superstar. Thanks . Can I order an engineer please. in Networking and WiFi. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. If so make sure you go through the steps properly. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. how can we go about changing our self install to. I've also got an old NTL phone socket so. That is a rooftop aerial outlet for Freeview TV. Call the Pre-installation and delivery team on 0800 052 1734. Location. We also don’t have an Ethernet point only an old BT outreach 5C box. on 08-01-2023 20:46. Options. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. If however the socket itself has been removed you will need assistance. please - 5241140 We would like to show you a description here but the site won’t allow us. on 30-12-2022 13:41. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. ThanksI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. We do not have virgin so are we able to cut the wires - 5195119. Choose the best spot for your wifi hub. Options. Stay safe online. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. In response to robertdwhite. We can understand this is not ideal as a new customer and we want to best help. VM BB TV Landline. Placed an order and the lady said we were eligible for quick start self installation. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Kind regardsThe box and cables may have been removed by the previous occupiers. Tudor. Is there likey to be any problem with this, such as degraded of weaker quality or speed. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. I was told when purchasing the broadband package that fi. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. on 27-01-2023 17:22. The box and cables may have been removed by the previous occupiers. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Connect the Hub’s power cable with the blue tab. Jack14102. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Look for a box on the outside of your home and see if you can trace where the coax goes. Just joined. Second, you'll likely need a manned installation for your VM services. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Robert_P. Browse Virgin Media Virgin Media Community. My Virgin wall socket just have phone line, didn’t get. VM BB TV Landline. I'm very sorry to hear you didn't have a wall socket. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Will an engineer h. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Options. Wall socket sophiekerrs. 14-08-2023 16:02 - edited 14-08-2023 16:05. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. It is completely separate service to your internet service. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. Browse Virgin Media Virgin Media Community. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. My Virgin Wall socket not same as installation guide that one. Options. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. My Virgin Media App. A Virgin Ceramic Titanium Dioxide Nf Membrane With Pore Size Of 0 9 Scientific Diagram. Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. Select the correct HDMI input for your box. 4. Subscribe to this message's RSS feed. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . The new ones are just screws, the old style Telewest ones are like star shaped head. If it’s damaged or not working correctly, it could be causing your internet issues. Options. Virgin cables must only be provided by isolated sockets provided by Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. The phone number doesn't connect you. The first thing is to start making alternative arrangements for your internet connectivity. Don’t plug the power cable into a plug socket yet. 7. Entertain me; Broadband Deals. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFeb 22, 2022. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Just make sure you definately don't need it, or won't be needing it again. I'm a Very Insightful Person, I'm here to share knowledge. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737But I have no Virgin Media Wall socket in my house. Step 4. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. All the wall. We would like to show you a description here but the site won’t allow us. 39K; jbrennand. However, I do not have any of the specified wall sockets available. Virgin media wall socket in an unusable place. Legend Options. The answer is yes. Chatter and natter. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Stay safe online. But I. We're pleased to hear you're thinking of rejoining us. Account - Mobile. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Options. We would like to show you a description here but the site won’t allow us. Tudor. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Push the white cable (from the old Hub) into the back of the new Hub. Account - Mobile. #2. There is no way I can insert the isolator cable into the - 5223924. on 22-08-2022 08:33. Hi, I am experiencing the same issue with my install kit. I expect it is a male F plug on the cable, they don’t make female F plugs. Options. My previous sky microfilter attached here. The cable fits in the socket shown in the image attached. You'll have to cut the cable and seal the hole up. on 22-03-2023 10:44. These are designed to push over the screw thread on the socket. Tudor. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Got my virgin media self install kit but I don't have a virgin socket. Get the Hub ready by connecting the wires. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. on 21-08-2023 20:36. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. It is actually a VM box but a very old one, even though it was still in use just over a month ago. I'm currently renovating my living room, including the electrics. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. The cable in the second picture is the one you need to connect too. I have checked outside and there is a brown box shared with the neighbour. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you want to extend your Virgin Media cable, you will need to contact Virgin Media, and they will send you the cable you need. Virgin Media: TiVo® service. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Managing Your Account - Cable. I'm at the stage where I need to plug - 5325590. Page 7 360 Mini box connected 360 Mini box by pushing it to your Virgin Media socket. Thank you. Switched On Families. The flashing purple light indicates that you have no broadband connection at all, so double-check that everything is correctly plugged in. Turn on and get connected. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. . I have looked everywhere but can't seem to find one. Hi, I have the same issue. I don't work for Virgin Media. on 12-01-2023 10:45. CryptoGetting Connected with Virgin Media is easy when you have a wall socket. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. My order is p. 132Mb average speed. Browse Virgin Media Virgin Media. VM BB TV Landline. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Just had the Hub 3 delivered for Quickstart. Unscrew the white cable with the black collar. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Security matters. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Account - Mobile. . Push the red label end of the white cable, into the wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). 3 5 comments Best Add a Comment LayerTough • 1 yr. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. Can I have engineer visit and setup it?I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Tuning in. 3 weeks ago. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. You can also check for a loose cable as not all properties have a socket. “. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This is a little untidy for my likeing. I've looked for an external box but cannot. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Really basic information. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Don't touch it. Tudor. First picture is telephone socket which is now not used. Browse Virgin Media Virgin Media Community. . Tudor. on 30-09-2022 14:24. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. Broadband wall socket. Feed the screws provided with the mount kit through the holes on the mount and tighten them by hand. It should be free of charge. The Openreach sockets do not work for Virgin Media. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. It has two outputs on the left of the wall box. Plug into the wall socket. cable from wall. Virgin Media; My Virgin Media; Shop; Help;. Manage Your Account. on 25-09-2022 15:41. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. Problem solved? Click to mark as a Helpful Answer,. 1 ACCEPTED SOLUTION. There must have been a previous installation or you would not have been offered a self install. If no luck, call. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. The block box on second picture is an amplifier for terrestrial TV. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. If you look into the back of your Hub, you'll see a port named. No wall socket. The new ones are just screws, the old style Telewest ones are like star shaped head. Options. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. Follow these steps to install your virgin Media Broadband, TV and Phone service. Follow these simple installation steps for your Virgin Media home phone set up. Re: My house wall socket that cannot fit to VM hub. Joining in In response to Adduxi. -a power cable for the hub's adapter. ” I did not get a silver terminator cap in my packaging to send back. on 04-02-2023 11:17. Tried looking but can't see a way to book an engineer for this?. We have tried plugging it into the only box we found it would fit but no luck. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. on 08-02-2023 13:33. Hi @jimmylam1221. . It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Account - Cable. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. We can certainly get an engineer visit booked for you to come and install things. Or a VM person will sort it for you when they get here in a day ot two. 4 Kudos. RedTomato said: I removed my Virgin cable about a month ago. Make sure that all of the cables are plugged in securely and that there are no loose connections. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Customer since 1993. QuickStart, set up and connections. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. There are multiple different branded wall boxes inside our flat but none. This promotion means you won’t pay the usual setup fee of £35. on 21-08-2023 20:36. It should work ok. 4. VM. I don't have a virgin media wall socket and this is stressing me out. I don’t it is fibre cable. You can possibly do this in two ways. Push the white cable with the black label into the Hub. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router.